Support

We read every message, and bug reports and ideas are especially welcome. New to LoomArras? Start with the getting started guide.

Email: [email protected]
In the app: open Help & About at the bottom of the sidebar and click Send feedback. It writes an email and opens it in your mail app; nothing is sent until you press Send.
Please tell us what kind of computer you have, your LoomArras version (beside the name at the top left) and what you were doing. We aim to reply within two business days.

Installing

Mac

Open the downloaded .dmg and drag LoomArras onto the Applications folder beside it.
Open LoomArras from Applications, not from inside the disk image.
macOS asks once whether to open an app downloaded from the Internet. Click Open. LoomArras is signed and notarized by Apple, so that's the only question.

If macOS says the app "can't be opened on this Mac", you have the file for the other chip. Download the other .dmg from your receipt.

Windows

Run the setup.exe installer. It installs for your own account and doesn't need an administrator password. The installer isn't signed by Microsoft yet, so Windows may show a blue box that says "Windows protected your PC": click More info, then Run anyway. Open LoomArras from the Start menu.

Linux

Install the package from a terminal in your Downloads folder, so your system fetches anything else it needs: sudo apt install ./LoomArras-….deb (Ubuntu, Mint, Debian) or sudo dnf install ./LoomArras-….rpm (Fedora). Then open LoomArras from your applications menu.

There is no license key to type in and no account to make. The guide has the full steps with pictures.

Common questions

Where does LoomArras keep my projects?

In its own folder on your computer: ~/Library/Application Support/LoomArras/ on a Mac, %APPDATA%\LoomArras\ on Windows, and ~/.local/share/loomarras/ on Linux. Each project is one file, with automatic backup copies beside it. Nothing is uploaded anywhere. See the privacy page.

Do I need to save?

No. Every change is written to disk as you make it. To keep a copy you can go back to, open the menu beside the project's title and choose Save now, or press ⌘S (Ctrl+S on Windows and Linux).

I changed or deleted something by mistake

Press ⌘Z (Ctrl+Z), or click the curved arrow at the top right. The small arrow beside it lists your last 50 changes, and the list is still there after you quit. To go further back, open the menu beside the project's title and choose Backups…: you can restore one character's card, the outline, or the whole project from an earlier copy.

I deleted a whole project

It waits under Recently deleted on the Your projects screen. Click Restore to bring it back.

A project won't open

If its file was damaged, by a full disk for example, the project is listed under Can't be opened on the Your projects screen, with a button to restore it from a backup. If that doesn't work, write to us before deleting anything.

How do I move a project to another computer?

On the first computer, open the project and choose Save a copy as… from the menu beside its title. Get that .json file to the second computer. There, on the Your projects screen, click Open a backup file… and choose it. LoomArras has no sync, so the two computers don't stay in step: carry the current copy across the same way when you switch.

Does it read or change my manuscript?

It never changes it. If you ask, LoomArras reads the chapter files you pick (.docx, .md or .txt) on your computer to suggest characters and note where each appears. Apple Pages and Google Docs files can't be read directly: export them as Word files first.

How do I get my work out of LoomArras?

Everything under Export in the File menu makes an ordinary file: the character bible as a PDF or Markdown, the beat sheet and outline as Markdown, and index cards to print. The Family tree page saves the tree as an SVG or PNG picture.

How do I uninstall it?

On a Mac, quit LoomArras and drag it from Applications to the Trash. On Windows, remove it in Settings > Apps. On Linux, remove the package with your package manager. Removing the app doesn't touch your projects; to remove them too, delete the folder named under "Where does LoomArras keep my projects?" above.

Updates

LoomArras never checks for updates by itself. Click the version number beside the name at the top left, then Check for updates. If there's a newer version, download it from the link in your receipt email and install it over the old one. Your projects stay where they are, and every update is included in what you paid.

Orders and receipts

Purchases and downloads are handled by Lemon Squeezy. Your receipt email has a link to manage the order and download LoomArras again. If you can't find it, write to [email protected] with the email address you used.